STORE POLICY
Customer service
​If you have any questions, please contact us by e-mail at info@evolvedstore.eu
Privacy
When you visit the Site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
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Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
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Purpose of collection: to load the site accurately for you, and to perform analytics on site usage to optimize our site.
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Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixel.
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Disclosure for a business purpose: shared with our processor Wix.
Order information
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Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
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Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Source of collection: collected from you.
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Disclosure for a business purpose: shared with our processor Wix.
Customer support information
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Examples of Personal Information collected: name, billing address, shipping address, payment information , email address, and phone number.
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Purpose of collection: to provide customer support.
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Source of collection: collected from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
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We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/legal/privacy.
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We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
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Your consent;
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The performance of the contract between you and the Site;
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Compliance with our legal obligations;
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To protect your vital interests;
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To perform a task carried out in the public interest;
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For our legitimate interests, which do not override your fundamental rights and freedoms.
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Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
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Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
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Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
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Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
YOUR RIGHTS
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GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us by emailing info@evolvedstore.eu. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Wix's GDPR
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CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us by emailing info@evolveddtore.eu
COOCKIE POLICY
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A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
By using our site, you are consenting to our use of cookies and other tracking technology in accordance with this notice.
It can have impact on the experience of our site if you don't accept the use of our cookies.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@evolvedstore.eu
Payment methods
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Bankcontact
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Credit / Debitcards
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PAYPAL
Terms and conditions
Definitions
1. Evolved: , established in Belgium, BE0792657571.
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2. Customer: the party which Evoled has entered into an agreement with.
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3. Parties: Evoled and customer together.
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4. Consumer: a customer who is an individual acting for private purposes.
Applicability
1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Evolved.
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2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
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3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.
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Prices
1. All prices used by Evolved are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
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2. Evolved is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
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3. Increases in the cost prices of products or parts thereof, which Evolved could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases.
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4. The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of statutory regulation.
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Samples / models
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If the customer has received a sample or model of a product, he cannot derive any rights from this other than that it is an indication of the nature of the product, unless the parties have explicitly agreed that the products be supplied conform to the sample or model.
Consent to receive emails to review their order
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When an order is placed by the customer, he or she gives consent to receive emails to review their order. It is also possible that one reminder email is send to the customer to remind him or her to place a review.
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Delivery period
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1. Any delivery period specified by Evolved is indicative and does not give the customer the right to dissolution or compensation if this period is not met
with, unless the parties have expressly agreed otherwise in writing.
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2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of
his order from Evolved.
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Transport costs
Transport costs are paid by the customer, unless the parties have agreed upon otherwise.
Packaging and shipping
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1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Evolved may not be held liable for any damage.
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2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Evolved, failing which Evolved cannot be held liable for any damage.
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Guarantee
1. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
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2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
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3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.
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Complaints
1. The customer must examine a product or service provided by Evolved as soon as possible for possible shortcomings.
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2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must
inform Evolved of this as soon as possible, but in any case within 2 weeks after the discovery of the shortcomings.
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3. The customer gives a detailed description as possible of the shortcomings, so that Evolved is able to respond adequately.
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Liability of Evolved
1. Is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
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2. Is only liable for direct damages that results from or is related to the execution of an agreement.
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3. Is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
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4. Its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.
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